Frequently Asked Questions (FAQ's)

How much will it cost to install a new boiler or central heating system?

To make sure that you get the right boiler and central heating system for your home you can arrange for one of our engineers to visit. Our adviser will give you a free, detailed quotation, not an estimate, which is tailored specifically to your needs.

Does a boiler need to have regular services?

We recommend that you have your boiler serviced each year. This will ensure that it is working at maximum performance and safety.

Why is my radiator hot at the top and cold at the bottom?

This usually means you have a sludge build up in the bottom of the radiator. This can be resolved by powerflushing the system. However, before taking any action we recommend that you seek expert advice to identify the cause of the sludge first, for example you may have a water leak.

Why are some of my radiators hotter than others?

This usually means that your central heating system is incorrectly balanced. This results in the hot water not flowing evenly to each radiator. We suggest that you have an expert check your central heating system.

Why do I not get enough hot water from my combination boiler?

Older combination boilers often have a lower flow rate than newer models. This can be made worse by a build up of scale in the boiler over time. In this situation we suggest that you have an expert check your boiler and central heating system.

What is a Thermostatic Radiator Valve?

A Thermostatic Radiator Valve allows you to control the temperature in individual rooms around your home. It can also help you reduce your fuel bills by automatically adjusting the radiator temperature once your room has reached its desired level.

How much could I save on my heating bill?

You can save up to 40% on your heating bills but this depends on the size of your home, how often you use your heating system what insulation you have in your home and the type of boiler you have fitted.We offer free site surveys where we can assess your requirements and give you a more accurate idea of what you could save.

Isn't fitting a new central heating system very disruptive and messy?

The installation of a new system does involve new pipework being fitted and heating controls being installed. We aim to ensure that disruption in your home is kept to a minimum, we will keep you updated on our progress at all times.

Are your engineers Gas Safe registered?

We employ our own team of highly skilled and fully qualified engineers, all of whom have to be registered with Gas safe. For more information about Gas Safeplease visit their website. Click Here.

What is Benchmark?

Benchmark is an initiative launched to improve quality within the heating industry. All competent heating installers should be aware of benchmark standards. Virtually every boiler sold in the UK comes with its own log book which should be fully completed by the installer and handed to you once your new boiler has been installed and commissioned.

This log book becomes your certificate of compliance with all relevent building regulations and also is your guarentee. No certificate no guarentee.

Do East Midlands Gas & plumbing install to benchmark standards?

Yes is the quick answer, but in addition to this all our engineers are continually being re-trained to encompass the changes that will be taking place in the central heating industry over the next year.

What if I don't comply and use a non registered Gas Safe installer?

1) In 2006 the goverment brought in new legislation to bring in a home buyers pack to put all responsability on the seller of a property to provide certificates ensuring gas and electric services all comply with current regulations and standards.

2) All boiler manufactures will not provide warrenty if the home owner does not have their letter of compliance from Gas Safe.

3) The installation may be unsafe.

How do I arrange a engineer or plumber visit?

Arranging a engineer or plumber visit couldn't be easier - just call our 24 hour hotline now on 0800 611 8284 and one of our Customer Advisors will be happy to book a Cooker or Hob installation for you. Alternatively, you can email us at with any questions.


Local Plumbing & Heating Services

  • 24-hour manned helpline
  • No call out charges
  • Fixed Prices
  • Free quotations
  • Specialist trained plumbers
  • 2 Hours target response time

In a Plumbing or Heating Emergency or Breakdown
our Plumbers are only a Telephone call away.

            Derby | Nottinghm | Burton on Trent | Loughborough | Belper | East Midlands