Emergency Gas Callouts across the East Midlands

Emergency Gas Engineers Derby

What to do in a Gas Emergency

During a gas emergency, it’s imperative to move fast. You must call Cadent on 0800 111999. Gas emergencies can be a matter of life and death so make sure to avoid jeopardising the health and safety of you and your loved ones by calling Cadent straight away. Cadent may advise that your appliances need further work to be undertaken by a Gas Safe registered gas engineer. If so, give us a call to speak to one of our emergency gas engineers to find out how they can help.

You can find more information about Cadent by clicking the below link.

24/7 Emergency Gas Engineers in Derby

At East Midlands Gas, our customers safety is of paramount importance to us. That’s why we’re always available to support you and your loved ones during gas emergencies. Feel free to give us a call at any time to see how we can help resolve your gas emergency.

Do’s and Don’ts in a Gas Emergency

There are a few simple Do’s and Don’ts to abide by during a gas emergency. Make sure to follow these steps to minimise the likelihood of harm:

  • DO open your windows and doors to help fresh air circulate.
  • DO NOT turn any electric switches on or off.
  • DO turn the gas off at the gas meter or emergency control. Leave it off until the emergency issue has been repaired.
  • DO NOT operate any electrical security system. Open the door manually when the Cadent gas engineer arrives.
  • DO call Cadent on 0800 111999

How to book an Emergency Gas Repair in Derby

If Cadent, after making the property safe, have advised you to have any work undertaken by a gas engineer, feel free to give us a call. We'll ask you a few questions about the type of gas emergency that you’re having and arrange an expert local gas engineer to arrive at your house and rectify the issue. This will take less than 2 minutes.

Step 1. Speak to an advisers or request a call back

Step 2. Book your job. Book your job – fixed price repairs plus parts – same day response (subject to availability) or choose a date that suits you.

Step 3. Get your new radiator installed. Get your gas emergency resolved– Your gas engineer will clean and tidy up the work area and issue any relevant paperwork.

Emergency Gas Engineers

Our emergency gas engineers are fully trained and Gas Registered. They undertake all types of breakdown repairs swiftly and efficiently. From boiler breakdowns to gas leaks, our emergency team are on standby and are ready to fully diagnose and repair any gas emergency.

Emergency Gas FAQs

What should I do if I smell gas?

If you are experiencing a gas emergency, Cadent are available 24 hours a day 7 days a week. To report a gas emergency to Cadent, call them on 0800 111999. Click on the this link for more information. 

Who do I call if I smell gas or suspect a gas leak?

Call 0800 111999. 24/7 gas emergency number/ Cadent. This is a free service to help people deal with gas emergencies free of charge.

Cadent switched off my gas supply and have advised us to contact a Gas Safe engineer. Can you help?

If CADENT have switched off your gas supply, made it safe and told you that you have a gas leak after the gas meter, for example, a leak from one of the internal gas pipes in your property, your gas boiler, or any other gas appliances within the property, we can help you. Call us on 01332 916966 to book a gas engineer visit.

Which services do your emergency gas engineers offer?

Our fully trained Gas Safe emergency gas engineers are available 24/7 and are fully equipped to deal with all gas emergencies. They can deal with any boiler, heating or gas issues including issues with any gas appliances within the house. For me information, give us a call on 01332 916966.

Do you carry out emergency gas repairs in Derby?

Yes, we carry out emergency gas repairs throughout the whole of the East Midlands, including Derby and its surrounding areas.

Do you provide a same-day gas emergency service in Derby?

We do provide a same day gas emergency service wherever possible. Please call us on 01332 916966 to find out more.

Three reasons to choose our Emergency Gas Engineers.

Expert local heating engineers

Our traders are highly trained gas engineers, ready to repair even the most complex issues.

Fixed price installation

Our prices are fixed labour rates plus the cost of any appliances supplied (conditions apply) backed by a 12-month workmanship guarantee and a manufactures parts warranty.

A customer focused service

We pride ourselves on creating a smooth a convenient transaction. Get an instant shower installation quote online. It takes only 2 minutes and receive your quote instantly.

Smell Gas, Act fast!

If you are experiencing a gas emergency, Cadent are available 24 hours a day 7 days a week. To report a gas emergency to Cadent, call them on 0800 111999. Click on the below link for more information.

Our Services

We make it easy for you to get the plumbing and central heating services you need. Explore our services below.

Boiler Installation

Our Gas Safe registered team can install all types of boilers into your home quickly and safely to improve your energy efficiency.

Boiler Repairs

Our experienced team can deal with all types and brands of boilers, old, or new, we will fix the problem quickly and efficiently.

Power Flush

We help cleanse your central heating system of sludge and debris to improve the efficiency of your radiators and boilers.

Plumbing Repairs

From leaking pipes to boiler repairs our emergency team can resolve any urgent heating and plumbing issue fast.

Gas Safety Certificates

When a Gas Safety Check is due, we'll take care of it for Property Management Agencies, Landlords and Estate Agents .

Whether you need an experienced plumber to fix your burst pipes or drains, a certified gas safe engineer to service your central heating system, or a appliance fitting expert to install a gas cooker or hob. East Midlands Gas is the company to call. We are always improving and expanding our service range to meet various plumbing and gas heating needs that our residential and commercial customers might have.  East Midlands Gas are a leading provider of specialist plumbing, heating, boiler repair and installation services across Nottingham, Derby and Burton on Trent. We can meet your plumbing and heating needs regardless of where you are.

Google Reviews

  • Attended at very short notice. Great communication. Great service, explained what he was doing throughout, gave options where appropriate - couldn’t be happier.

    Andrew Tabner Avatar Andrew Tabner
    February 8, 2024
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    Nathan Hall Avatar Nathan Hall
    February 2, 2024
  • Really helped me with my Worcester boiler repair, very knowledgeable, excellent service and taught me how to use my heating system. Highly recommended

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    January 19, 2024
  • We needed a plumber to fix a leaking tap in our kitchen. We chose to contact this particular company due to the high reviews on Google. Asif was able to... read more

    Abi Rothe Avatar Abi Rothe
    January 12, 2024
  • Rang them many times said they were coming never showed up it’s been more than 2 weeks and still no one has arrived we have rang 8 times and they... read more

    Hussain Chaudhry Avatar Hussain Chaudhry
    January 9, 2024
  • Absolutely great came out 2 hours after contacting them .very efficient and cleaned up after them . Would highly recommend them .

    Gill Burd Avatar Gill Burd
    December 9, 2023
  • Very good, would recommend. Came out to us at short notice. Lots of communications prior to and on the day. Removal of a gas fireplace and removal of a radiator.... read more

    Adam Hilton Avatar Adam Hilton
    December 9, 2023
  • I Needed an emergency plumber when my main water supply valve/switch started to leak rapidly. Was worried about the house flooding and thankfully Ash was able to arrive within 20... read more

    Adeniji Avatar Adeniji
    December 9, 2023
  • I needed a new electric shower installing and other plumbing tlc in Sinfin Derby. Ash arrived in a timely manner, friendly and more importantly got the job done to the... read more

    leticia kadima Avatar leticia kadima
    December 9, 2023
  • The engineer did a brilliant job on the Logic gas boiler by disassembling it completely and cleaning all components and seals. He did a thorough job and I would recommend... read more

    Jaco van Zyl Avatar Jaco van Zyl
    November 9, 2023